Article 4 – Prices
Product prices are indicated in euros (€), inclusive of all taxes, taking into account the VAT applicable on the date of the order. Any change in the applicable VAT rate may be reflected in the price of the items, excluding delivery costs. MAHANA reserves the right to modify its prices at any time. Products are invoiced at the price in force at the time the order is placed. The prices indicated do not include order processing fees. Prices are valid only for mainland France. Shipping costs, customs duties and formalities are borne exclusively by the customers.

Article 5 – Payment
Payment may be made by credit card, bank transfer or any other payment method offered on the website. Payment is due at the time the order is placed.

Article 6 – Order Verification
Given the increase in recorded fraud in online commerce, and in order to secure payments, for any order placed by a customer on the Website, the Seller reserves the right to verify the order details before delivery. As part of this verification, depending on the destination, the amount, the rarity or the type of products ordered, the Seller reserves the right to require the customer to provide proof of identity and proof of address, or a company registration extract for legal entities. In the event of the Customer’s express or implied refusal to provide the requested documents, or if the documents provided are non-compliant, the Seller shall cancel the transaction and issue an immediate refund to the customer’s bank account. Implied refusal shall mean the absence of any response from the customer within 15 days following the request for supporting documents.

Article 7 – Delivery
Products are delivered to the address provided by the customer. Delivery costs are borne by the customer, unless otherwise stated. Delivery times are provided for information purposes only and shall not incur the liability of MAHANA. Shipping and delivery times: Delivery costs vary depending on several factors: – the carrier – the product – the weight of the products ordered The customer has a period of 30 working days from the date of shipment of the order to report non-receipt and request cancellation of the sale and reimbursement of the items. After this period, no cancellation of the sale shall be accepted. The customer is required to check that the delivered items are in good condition. Any anomaly observed, such as a missing item, damaged parcel or broken item, must be reported to the seller within 3 days following receipt.

Article 8 – Breakage During Shipping
If a parcel arrives at the recipient’s address damaged, including breakage of one or more bottles, the recipient must refuse the parcel. The carrier shall inform the seller and provide proof of the damage, including a photograph. Upon receipt of this information, the seller undertakes to immediately reship an identical parcel to the recipient. Under no circumstances may the customer require a refund of the product or the delivery charge.

Article 9 – Right of Withdrawal
In accordance with legal provisions, the customer has a period of 14 days from receipt of the products to exercise their right of withdrawal, without having to provide any reason or pay any penalty. Return costs are covered by the seller. The customer will be fully refunded as soon as possible. Exchange and return conditions for refund: Returned items must be intact, unopened and in perfect condition. They must be returned in a condition allowing them to be resold. The customer must retain proof of deposit of the parcel with the service provider responsible for the return. In the absence of such proof, no exchange or refund may be made in the event of loss of the parcel.

Article 10 – Circumstances Beyond Our Control
We shall not be held liable for any loss, damage, error or failure to deliver a shipment where it is established that circumstances beyond our control exist. “Circumstances beyond our control” shall include, in particular: – Fortuitous events or cases of force majeure, including but not limited to earthquakes, cyclones, storms, floods, wars, terrorist attacks, road, train and aircraft accidents, embargoes, etc. – Any defects or specific characteristics related to the nature of the shipment, even if they were known to us at the time of acceptance. – Any act, failure or negligence by any third party, including, for example, the recipient, any interested third party, any customs officer or employee of any other administration, postal services, any carrier or any other third party to whom the shipment may be entrusted by our transport provider in order to serve areas not directly served by that provider, even if the sender did not request or was not informed of the use of such third party.

Article 11 – Liability
MAHANA shall under no circumstances be held liable for any direct or indirect, material or immaterial damage resulting from the use of its products. Whatever the cause, MAHANA shall under no circumstances be held liable for any indirect damage claimed by the customer. Such indirect damage and losses include, in particular, any loss of income, profits, interest or markets, and any loss resulting from the impossibility of using all or part of the shipment. MAHANA’s liability shall not be incurred in the event of non-performance of the contract due to stock shortages or product unavailability, force majeure, including but not limited to total or partial strikes, floods, fires or other natural disasters, and more generally any event preventing the proper fulfilment of the order.

Article 12 – Evidence
Computerized records, stored in the Seller’s computer systems under reasonable security conditions, shall be considered as evidence of communications, orders and payments made between the parties.

Article 13 – Disputes
These General Terms and Conditions of Sale are governed by French law. In the event of a dispute, the customer may contact MAHANATEA customer service at contact@maison-mahanatea.com in order to attempt to resolve the dispute amicably. Failing this, the competent court shall be the court within the jurisdiction of MAHANA’s registered office.